1 reviews | Active since Jun 2016

08 Jun 2016, 12:17

Unauthorized deduction

<p>On the 18 may 2016 an amount of r127.38 was deducted from my bank account, that was unauthorised. At no time was i informed that a change to my drivers licence will influence my premium. Im not in possession of a professional driver permit and not either driving bigger than code 08 (car,ldv etc).</p> <p>But im being "charged" for it without being informed of the implication.</p> <p>Varoius telephonic enquiries and through the email system was fruitless. No answer forthcoming.</p> <p>Kindly investigate and supply me with written feedback.</p>

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Replies (2)
's update09 Jun 2016, 08:31
Reviewer Update

The situation was resolved by outsurance, Thank you

OUTsurance
OUTsurance's reply09 Jun 2016, 10:28
Official

Thank you for bringing the matter to our attention, sadly more than once!

Our client care manager, Mapula assisted in resolving the matter and also proceeded with the refund due to you.

You have our sincere apologies for the huge frustration.

Regards

Dinky