DH
Debora H
1 reviews | Active since Aug 2015
04 Mar 2024, 20:41
Unauthorized debit order on my account after canceling my insurance
I have changed my insurance from Outsurance to another insurance company 2 months ago. I canceled it in advance with no issues when I sold my vehicle. The agent did ask what my new vehicle would be and gave him an idea what I might buy and he gave a quote. I did not accept the quote but it was at least an estimate once I know what my new vehicle would be and what quotes I can get. Out of the blue, a debit order was done on my account this month without giving any permission for this debit order or ever accepting their quote. And now it is a hassle to get my money back.
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Replies (1)OUTsurance's replyOfficial
11 Mar 2024, 13:43Good day Debora,
After responding privately to your review, we escalated the matter to Serch our client services manager.
Sersh has been unsuccessful in his attempts to reach you. Sersh has subsequently sent you an email. Please respond to Sersh's email with a date and time that is most convenient for you.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
After responding privately to your review, we escalated the matter to Serch our client services manager.
Sersh has been unsuccessful in his attempts to reach you. Sersh has subsequently sent you an email. Please respond to Sersh's email with a date and time that is most convenient for you.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply11 Mar 2024, 13:43
Official
Good day Debora,
After responding privately to your review, we escalated the matter to Serch our client services manager.
Sersh has been unsuccessful in his attempts to reach you. Sersh has subsequently sent you an email. Please respond to Sersh's email with a date and time that is most convenient for you.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
After responding privately to your review, we escalated the matter to Serch our client services manager.
Sersh has been unsuccessful in his attempts to reach you. Sersh has subsequently sent you an email. Please respond to Sersh's email with a date and time that is most convenient for you.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
