mM
mapula M
1 reviews | Active since May 2011
26 Apr 2022, 08:05
Unauthorized debit order
I did not consent to a debit order which was accessed on my bank account, i did not take any insurance but was debited money.
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OUTsurance's replyOfficial
05 May 2022, 15:06Good afternoon Mapula,
Further to our private reply on receipt of your complaint we can confirm that we have looked into the matter.
You accepted cover in 2018 and cover has been active since then.
Nosipho called to assist wit your concerns and you agreed to remain on cover.
We apologise for any misunderstanding caused and are glad that you have decided to remain a client.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that we have looked into the matter.
You accepted cover in 2018 and cover has been active since then.
Nosipho called to assist wit your concerns and you agreed to remain on cover.
We apologise for any misunderstanding caused and are glad that you have decided to remain a client.
Regards,
OUTsurance
OUTsurance's reply05 May 2022, 15:06
Official
Good afternoon Mapula,
Further to our private reply on receipt of your complaint we can confirm that we have looked into the matter.
You accepted cover in 2018 and cover has been active since then.
Nosipho called to assist wit your concerns and you agreed to remain on cover.
We apologise for any misunderstanding caused and are glad that you have decided to remain a client.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that we have looked into the matter.
You accepted cover in 2018 and cover has been active since then.
Nosipho called to assist wit your concerns and you agreed to remain on cover.
We apologise for any misunderstanding caused and are glad that you have decided to remain a client.
Regards,
OUTsurance