Unauthorized debit
I don’t have an insurance policy with Outsurance and I just woken up to a debit order of R2275.51
Now reversing the payment will be at my expense and will ruin my credit profile
Did only a quotation in July with multiple insurances and I was not even debited to do quotation
This company goes around telling people they will pay them R500 if they beat their existing premiums yet they *****ulently debit accounts without permission
I want outsurance to refund my money with immediate effect and pay me that R500 for *******ly debiting my account
Helpful (0)
Replies (4)0
Replies (4)
OUTsurance's replyOfficial
27 Aug 2024, 08:47Hello Nhlanhla
Activating cover without consent from a client, is viewed as a serious service transgression.
Thank you for your feedback and please accept our apologies for the inconvenience.
We referred the matter to our sales manager who will audit the call you had with our advisor when cover was activated. She will be in contact with you to assist you with feedback and also discuss the way forward.
Regards
The OUTsurance Team
Activating cover without consent from a client, is viewed as a serious service transgression.
Thank you for your feedback and please accept our apologies for the inconvenience.
We referred the matter to our sales manager who will audit the call you had with our advisor when cover was activated. She will be in contact with you to assist you with feedback and also discuss the way forward.
Regards
The OUTsurance Team
OUTsurance's reply27 Aug 2024, 08:47
Official
Hello Nhlanhla
Activating cover without consent from a client, is viewed as a serious service transgression.
Thank you for your feedback and please accept our apologies for the inconvenience.
We referred the matter to our sales manager who will audit the call you had with our advisor when cover was activated. She will be in contact with you to assist you with feedback and also discuss the way forward.
Regards
The OUTsurance Team
Activating cover without consent from a client, is viewed as a serious service transgression.
Thank you for your feedback and please accept our apologies for the inconvenience.
We referred the matter to our sales manager who will audit the call you had with our advisor when cover was activated. She will be in contact with you to assist you with feedback and also discuss the way forward.
Regards
The OUTsurance Team
's updateReviewer Update
27 Aug 2024, 08:50Hi there
thank you for the feedback, is there a turnaround time as now my other debits will default as the provision i had made for them was deducted by outsurance.
thank you for the feedback, is there a turnaround time as now my other debits will default as the provision i had made for them was deducted by outsurance.
's update27 Aug 2024, 08:50
Reviewer Update
Hi there
thank you for the feedback, is there a turnaround time as now my other debits will default as the provision i had made for them was deducted by outsurance.
thank you for the feedback, is there a turnaround time as now my other debits will default as the provision i had made for them was deducted by outsurance.
's updateReviewer Update
27 Aug 2024, 12:45Good day
I just received a call from retention’s consultant from outsurance and the service is very pathetic. How do you *******ly debit my account and tell me that you have cancelled my account and I will only get refund 30 days later
What needs to happen to my livelihood till then.
I need my refund to be processed immediately .
So quick to take my money and I have to adhere to nonsense when they have to reverse the transaction
May I have someone more senior management to contact me
These people are forcing me to use their services though I have specified that I have insurance already and very much happy with what I have
I just received a call from retention’s consultant from outsurance and the service is very pathetic. How do you *******ly debit my account and tell me that you have cancelled my account and I will only get refund 30 days later
What needs to happen to my livelihood till then.
I need my refund to be processed immediately .
So quick to take my money and I have to adhere to nonsense when they have to reverse the transaction
May I have someone more senior management to contact me
These people are forcing me to use their services though I have specified that I have insurance already and very much happy with what I have
's update27 Aug 2024, 12:45
Reviewer Update
Good day
I just received a call from retention’s consultant from outsurance and the service is very pathetic. How do you *******ly debit my account and tell me that you have cancelled my account and I will only get refund 30 days later
What needs to happen to my livelihood till then.
I need my refund to be processed immediately .
So quick to take my money and I have to adhere to nonsense when they have to reverse the transaction
May I have someone more senior management to contact me
These people are forcing me to use their services though I have specified that I have insurance already and very much happy with what I have
I just received a call from retention’s consultant from outsurance and the service is very pathetic. How do you *******ly debit my account and tell me that you have cancelled my account and I will only get refund 30 days later
What needs to happen to my livelihood till then.
I need my refund to be processed immediately .
So quick to take my money and I have to adhere to nonsense when they have to reverse the transaction
May I have someone more senior management to contact me
These people are forcing me to use their services though I have specified that I have insurance already and very much happy with what I have
OUTsurance's replyOfficial
27 Aug 2024, 14:19Hello Nhlanhla
Our client care manager contacted and assisted you with the refund.
We also received feedback from our sales manager, confirming you did accept the cover at the time.
The fact remains, you were inconvenienced, which we are sorry about.
Thank you for accepting our apologies.
Regards
The OUTsurance Team
Our client care manager contacted and assisted you with the refund.
We also received feedback from our sales manager, confirming you did accept the cover at the time.
The fact remains, you were inconvenienced, which we are sorry about.
Thank you for accepting our apologies.
Regards
The OUTsurance Team
OUTsurance's reply27 Aug 2024, 14:19
Official
Hello Nhlanhla
Our client care manager contacted and assisted you with the refund.
We also received feedback from our sales manager, confirming you did accept the cover at the time.
The fact remains, you were inconvenienced, which we are sorry about.
Thank you for accepting our apologies.
Regards
The OUTsurance Team
Our client care manager contacted and assisted you with the refund.
We also received feedback from our sales manager, confirming you did accept the cover at the time.
The fact remains, you were inconvenienced, which we are sorry about.
Thank you for accepting our apologies.
Regards
The OUTsurance Team