1 reviews | Active since Aug 2016
Unauthorized debit
<p>I have got an sms stating that money has been debited off my account by Outsurance today. I called Outsurance and the guy says to me that my address was changed and this was the reason for the extra debit which I did not ask Outsurance to do. I NEVER asked for my address to be changed and yet my address was changed by "Quintin Keys" on 13 June 2016. I asked for his manager and the guy said he was not available. There was no supervisors or managers available which is pathetic. Outsurance can just debit peoples accounts as they please. How could this have been done without my approval and yet they ask you so many security questions before getting into your policy. I would like this rectified IMMEDIATELY. OUTSURANCE is PATHETIC.</p>
Please accept our sincere apologies for the inconvenience and accompanied frustration we caused you.
Our client care managers investigated the reason for the increase which was not communicated with you. Your were contacted with an apology and also a confirmation of the refund done to your account.
Thank you for accepting our apology.
Regards
Dinky
Best regards,
Please accept our sincere apologies for the inconvenience and accompanied frustration we caused you.
Our client care managers investigated the reason for the increase which was not communicated with you. Your were contacted with an apology and also a confirmation of the refund done to your account.
Thank you for accepting our apology.
Regards
Dinky
Best regards,
I have received an updated policy document today which still shows the INCORRECT addrress on one of the vehicles which is the reason for this issue. It seems like OUTSURANCE does not have competant people working there. I would require a phone call from manager explaining why incompetant people have been making changes to my policy without authorization. Please explain.....
I have received an updated policy document today which still shows the INCORRECT addrress on one of the vehicles which is the reason for this issue. It seems like OUTSURANCE does not have competant people working there. I would require a phone call from manager explaining why incompetant people have been making changes to my policy without authorization. Please explain.....