1 reviews | Active since Aug 2016
Unauthorised Transactions
A debit order went off my account without even me taking my car to an assessment centre. The agent advised me to tell her prior to month end if I won't be taking the cover. When I called her on her so called "direct line" she was not there. I was advised that she will call me back which she didn't do.
Today an unauthorised debit order goes off my account. How is Outsurance insuring a vehicle that they don't even know exists? Is this in line with legislation. I am unhappy and will take the matter further and would not recommend Outsurance to anyone.
Good day,
Thank you for notifying us. Nerisha our sales manager contacted you to get the matter resolved and to discuss her findings on the sales call. You told Nerisha that you were happy with the policy but unfortunately you could not make it to the inspection centre and you also never cancelled with your existing insurer. Nerisha discussed the refund process with you.
Thanks, Kelvin
Best regards,
Good day,
Thank you for notifying us. Nerisha our sales manager contacted you to get the matter resolved and to discuss her findings on the sales call. You told Nerisha that you were happy with the policy but unfortunately you could not make it to the inspection centre and you also never cancelled with your existing insurer. Nerisha discussed the refund process with you.
Thanks, Kelvin
Best regards,