MA
Maddy A
1 reviews | Active since Mar 2017
03 Mar 2017, 21:10
Unauthorised increase
<p>My car insurance payment was increased after 7 months without any email - or other communication - from outsurance. All I did was change my banking details and the consultant said my premium looks a bit high, she will find out if they can give me a better price. Obviously that didn't happen. The complaint wall that they have is horrible and does not even work, so I decided to use this site. You can only contact outsurance telephonically since they don't have an email address for queries or complaints.</p>
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
06 Mar 2017, 09:13Hi Maddy,
I have been unsuccessful in my attempt to contact you. It is concerning that you were not aware of the premium increase. The matter will be escalated to a client care manager.
Regards, Kelvin
Best regards,
OUTsurance's reply06 Mar 2017, 09:13
Official
Hi Maddy,
I have been unsuccessful in my attempt to contact you. It is concerning that you were not aware of the premium increase. The matter will be escalated to a client care manager.
Regards, Kelvin
Best regards,
MA
Maddy A's updateReviewer Update
06 Mar 2017, 10:34Thank you very much for the reply, I received a phone call and the issue will be sorted out and I will receive confirmation telephonically.
MA
Maddy A's update06 Mar 2017, 10:34
Reviewer Update
Thank you very much for the reply, I received a phone call and the issue will be sorted out and I will receive confirmation telephonically.
OUTsurance's replyOfficial
08 Mar 2017, 09:17Hi Maddy,
Thank you for bringing the matter to our attention. Meggan from our client liaison department has been assisting you in getting the matter resolved. Thank you for changing this into a compliment.
Regards, Kelvin
Best regards,
OUTsurance's reply08 Mar 2017, 09:17
Official
Hi Maddy,
Thank you for bringing the matter to our attention. Meggan from our client liaison department has been assisting you in getting the matter resolved. Thank you for changing this into a compliment.
Regards, Kelvin
Best regards,