Unauthorised frequent deductions

I don’t even know whether to call this ****gery or daylight ******* but it’s definitely one of the two. Firstly I have no active policy with them, all I did was do an enquiry because I wanted to change my current insurer, oh boy! I literally opened a can of worms Infact opened myself up to *******, Outsurance keeps deducting money on my account, 1st debit was in April for R1 624.00, I only realised this in May and I give them a call immediately, I spoke to the lady called Tsegofatso who claimed to be the manager, she apologised for “-all the inconvenience “ and said the First Lady I spoke to is new hence the mistake, instead of my money being paid back to me, they deducted 20 rand and R95, I called again, same story, apologies and this time I spoke to a guy called Tebogo, who introduced himself as the manager, I still did not receive my money on the 15 May they deducted R1500 again in the 16 they deducted R1300, all these are deducted without me having any pololicybwith them and after telling them that they must remove my details from their marketing and everything that has my name cause honestly this is ****gery. To date my monies have not been refunded to me