Unauthorised debit

<p>On the 30th or 31st Jan I made a quotation with Outsurance over the phone. I made it clear is was for a car that in in my partner's name, and would be paid for by her. The quotation was ok, but I told the sales man to email it, so that she sees it(before any contract or debit is made). </p> <p> </p> <p>I never received the email or followup call. The debit(if quotation accepted by my partner) would go through on the 21st(as she gets paid on the 20th). On the 1st of Feb a debit wes made, and there was still no call or email. </p> <p> </p> <p>I sent an email notifying them of this on the 1st. No response or call to deal with that. </p> <p> </p> <p>This behabior in *********, and *******. </p>