NN
Nthabeleng N
1 reviews | Active since Jul 2014
28 Mar 2022, 11:11
Unauthorised Amount Debited
The worst experience! I joined outsurance in December due to they reasonable rates, the first month they debited the correct amount. Then Jan, Feb, March they have been debiting DOUBLE the installment. I have called and spoken to people who've confirmed that they made an error and are investigating and correcting it. The consultants have all promised to contact me back with feedback of refunds etc -NOTHING!! I'm now done with them. Poor Poor Service!! They are *****ing my money and I'm unable to stop their debits on myside-they are not loaded as proper debit orders according to my bank.
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OUTsurance's replyOfficial
28 Mar 2022, 15:42Good afternoon Nthabeleng,
Concerning to read about your poor service experience with us.
We can finally confirm that Mandi has been in contact with you and assisted with the full refund.
The service transgressions will be dealt with internally.
This is not the type of service we want for our clients and are so glad that you have decided to remain a loyal client. We will do better going forward and apologies for the poor service you have received.
Regards,
OUTsurance
Concerning to read about your poor service experience with us.
We can finally confirm that Mandi has been in contact with you and assisted with the full refund.
The service transgressions will be dealt with internally.
This is not the type of service we want for our clients and are so glad that you have decided to remain a loyal client. We will do better going forward and apologies for the poor service you have received.
Regards,
OUTsurance
Best regards,
OUTsurance's reply28 Mar 2022, 15:42
Official
Good afternoon Nthabeleng,
Concerning to read about your poor service experience with us.
We can finally confirm that Mandi has been in contact with you and assisted with the full refund.
The service transgressions will be dealt with internally.
This is not the type of service we want for our clients and are so glad that you have decided to remain a loyal client. We will do better going forward and apologies for the poor service you have received.
Regards,
OUTsurance
Concerning to read about your poor service experience with us.
We can finally confirm that Mandi has been in contact with you and assisted with the full refund.
The service transgressions will be dealt with internally.
This is not the type of service we want for our clients and are so glad that you have decided to remain a loyal client. We will do better going forward and apologies for the poor service you have received.
Regards,
OUTsurance
Best regards,