LM
Lydia M
1 reviews | Active since Dec 2020
08 Feb 2025, 10:43
Unapproved debit and delay to reverse
I had a very bad experience with Outsurance, I cancelled a policy and they didn't cancel but went on to debit money that I don't even have, mind you I am unemployed. I have been told to wait for 7 days for the money to be reversed, now I am been told to wait for another 48 hours. They did the same in December last year, I was stucked in Durban for a week because they took my money. I am so ****ed off with this company 😡😡😡😡😡😡😡
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
17 Feb 2025, 09:12Good day Lydia,
Further to our private response to you, our client services manager, Nasar, contacted you to get the matter resolved.
The policy was cancelled however due to a premium being reversed a resubmission had already been submitted to the bank prior to the cancellation of your policy. We can confirm that the refund has since been processed.
Apologies for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private response to you, our client services manager, Nasar, contacted you to get the matter resolved.
The policy was cancelled however due to a premium being reversed a resubmission had already been submitted to the bank prior to the cancellation of your policy. We can confirm that the refund has since been processed.
Apologies for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply17 Feb 2025, 09:12
Official
Good day Lydia,
Further to our private response to you, our client services manager, Nasar, contacted you to get the matter resolved.
The policy was cancelled however due to a premium being reversed a resubmission had already been submitted to the bank prior to the cancellation of your policy. We can confirm that the refund has since been processed.
Apologies for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private response to you, our client services manager, Nasar, contacted you to get the matter resolved.
The policy was cancelled however due to a premium being reversed a resubmission had already been submitted to the bank prior to the cancellation of your policy. We can confirm that the refund has since been processed.
Apologies for the inconvenience caused.
Regards,
The OUTsurance Team