Unacceptable Standards & Pathetic Service!

Terrible service from Outsurance following a burst water pipe in our kitchen.

Instead of a week it took 3 weeks. The service provider they assigned for the job was completely *********** and most definitely NOT qualified tradesmen. They didn't follow through with appointments, either always late or just not showing up. They didn't care that we were unable to use our kithen at all or that the contents of our kitchen and living room was standing outside with rain pouring down for days. Not one single thing was fixed or installed correctly and had to let them come back on numerous occasions to correct mistakes. Our kitchen still looks like a bad diy job- far from the professionally installed kitchen we had before. All the while complaining to Outsurance and not getting any real intervention from their side. Do you even vet your service providers?? Why haven't you send any assessors out before they did the work or even after all my complaints about the quality of their work?

We're still sitting with an electrical problem and have no plugs in kitchen. Electrician came out but didn't fix and Outsurance still haven't bother to follow up.

Our complaints and enquiries regarding the dishwasher that's not working after they've moved it in and out have just completely been ignored. Once again we just have to deal with the inconvenience because they can't bother to resolve it.

I've send numerous emails to Outsurance and have been told my complaints have been sent to relevant persons and they will contact me but nothing happens. The Client Liaisons advisor Phumzile was supposed to phone me 2 days ago already. Our claim was logged 17/06/2022 it's 29/07/2022 today.. Terrible service to say the least and very disappointing to see Outsurance go from excellent to pathetic.