Unacceptable Service and Unauthorized Funeral Cover Activation

My life partner recently contacted OUTsurance to inquire about life cover. He specifically requested that quotes be emailed to him first so he could review them and make an informed decision. Despite this clear request, the consultant he spoke to was adamant about proceeding immediately and completely disregarded his needs.

To our shock, when he logged into the OUTsurance app, it showed that funeral cover had been activated – something he never asked for! When he called back to request cancellation, the same consultant refused to cancel it and said he would call back the next day after 5pm. This is unacceptable.

He does not want funeral cover and demands that it be cancelled immediately. As the customer, he has the right to decide what he does and doesn’t want. This high-pressure, non-consensual selling is deeply concerning and not what we expect from a brand like OUTsurance.

Both of us have had our insurance with OUTsurance for years and never experienced service like this before. Unfortunately, due to this incident, we will not be proceeding with life cover through OUTsurance and will explore other providers.

We expect this matter to be resolved immediately by cancelling the funeral cover without further delay.