SN
Selvie N
1 reviews | Active since Jun 2017
27 Jul 2022, 13:27
Unacceptable service and feedback
I sent all documents for a funeral policy claim last week. Still waiting for some sort of feedback. I was told there is no timeline and that they are still resolving. This is unacceptable. A funeral policy is meant to be paid out within 48 hours.
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Replies (3)SN
Selvie N's updateReviewer Update
28 Jul 2022, 10:11Even after escalating this on HelloPeter and Outsurance replying by saying they have escalated the matter, no one has contacted me yet. I find this absolutely unacceptable and would like feedback today.
SN
Selvie N's update28 Jul 2022, 10:11
Reviewer Update
Even after escalating this on HelloPeter and Outsurance replying by saying they have escalated the matter, no one has contacted me yet. I find this absolutely unacceptable and would like feedback today.
SN
Selvie N's updateReviewer Update
28 Jul 2022, 12:19Becareful with Outsurance funeral policies. They have now placed my claim under audit and have asked several questions. My mum passed away and I have to now answer a whole lot of unnecessary questions. I find this level of service unacceptable. They also do not keep you in the loop. I am now told they will send a report to Outsurance for a verdict as if I am lying my mum passed away.
SN
Selvie N's update28 Jul 2022, 12:19
Reviewer Update
Becareful with Outsurance funeral policies. They have now placed my claim under audit and have asked several questions. My mum passed away and I have to now answer a whole lot of unnecessary questions. I find this level of service unacceptable. They also do not keep you in the loop. I am now told they will send a report to Outsurance for a verdict as if I am lying my mum passed away.
OUTsurance's replyOfficial
02 Aug 2022, 11:38Good day Selvie,
We are sorry for your loss. Condolences to you and your family.
Further to our private response, we can confirm that Maggie our claims manager contacted you.
Maggie discussed our claims validation process in detail with you and she addressed your concerns. We can confirm that payment was processed on the 29th of July.
We do apologise for the delay in service.
Regards,
OUTsurance
We are sorry for your loss. Condolences to you and your family.
Further to our private response, we can confirm that Maggie our claims manager contacted you.
Maggie discussed our claims validation process in detail with you and she addressed your concerns. We can confirm that payment was processed on the 29th of July.
We do apologise for the delay in service.
Regards,
OUTsurance
OUTsurance's reply02 Aug 2022, 11:38
Official
Good day Selvie,
We are sorry for your loss. Condolences to you and your family.
Further to our private response, we can confirm that Maggie our claims manager contacted you.
Maggie discussed our claims validation process in detail with you and she addressed your concerns. We can confirm that payment was processed on the 29th of July.
We do apologise for the delay in service.
Regards,
OUTsurance
We are sorry for your loss. Condolences to you and your family.
Further to our private response, we can confirm that Maggie our claims manager contacted you.
Maggie discussed our claims validation process in detail with you and she addressed your concerns. We can confirm that payment was processed on the 29th of July.
We do apologise for the delay in service.
Regards,
OUTsurance