Unacceptable Service

I called Outsurance in October 2021 and advised them that my Geyser is leaking. We found out that my geyser is still under warranty. They called Kwikot and my Geyser was replaced immediately. What they never advised me was that the geyser they installing is a refurbished geyser, knowing that this geyser in not going to last and that a customer must hope this geyser will work for another a year or so. My warm water is extremely brown and the geyser was replaced by Kwikot 18 months ago. OUTsurance should not allow Kwikot to install refurbished units to their customers as this is unacceptable. I got confirmation from the Outsurance plumber that this is a refurbished geyser and that kwikot is doing this to all there warranty customers. I will send this write up to the newspapers to alert people about Outsurance.