Unacceptable quote

Good day Team,

I’m writing this with a heavy heart. I’ve been insured with OUTsurance since 2018 and, until now, I’ve always had the best service and experience. That’s why it saddens me to even consider ending this relationship.

However, I’m struggling to understand the significant difference in premiums between my Hyundai Grand i10 and my Hyundai Creta – there’s almost a R400 gap. The i10 is a much smaller car, and frankly, it could probably fit inside the Creta! This discrepancy doesn’t make sense to me.

I requested to speak with a Team Leader and was told that Yandani Zungu was busy and would call me back, but I haven’t heard from her. As someone who works as a Retentions Team Leader myself, I understand how busy things can get – but I also understand the importance of follow-through with customers. I even used to work for OUTsurance, which is why this situation is especially disappointing.

I’ve only ever had minor claims: a chip on my windscreen, a flat battery, and a geyser incident – all of which were handled professionally. So I don’t believe my claim history justifies this large pricing gap.

Today, I made sure to call again and spoke to Thabiso, who was great and really tried to assist me. I’d like to have the same level of cover on my i10 as I had on my Creta, but at a rate that makes sense. I cannot justify paying R400 more for no clear reason.

If Yandani Zungu's Team leader is still unavailable, I kindly request that someone else senior assists me or provides a revised quote that reflects fairness and value. OUTsurance has always had excellent customer service, and I hope this matter can be resolved in the same spirit