NS
Niru S
1 reviews | Active since Nov 2021
17 Nov 2021, 11:27
Unacceptable Excess
I have been with Outsurance for 18 years with an excellent track record. We were hit by a power surge and my computer blew. Outsurance wants an excess of R4 500 for my computer, which I find totally unacceptable as it is almost the price of a new CPU. They are not prepared to budge on this in spite of my loyalty, history and the fact that I'm a pensioner.
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Replies (3)
OUTsurance's replyOfficial
19 Nov 2021, 16:01Good afternoon Niru,
Further to our private reply on Wednesday, Koketso has been in contact with you.
She has informed you that a re-rate letter was sent to you, informing you of these changes.
You informed her that you did not read the document.
We unfortunately will not be able to reduce your excess at this point but have done so now for future claims.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
Further to our private reply on Wednesday, Koketso has been in contact with you.
She has informed you that a re-rate letter was sent to you, informing you of these changes.
You informed her that you did not read the document.
We unfortunately will not be able to reduce your excess at this point but have done so now for future claims.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply19 Nov 2021, 16:01
Official
Good afternoon Niru,
Further to our private reply on Wednesday, Koketso has been in contact with you.
She has informed you that a re-rate letter was sent to you, informing you of these changes.
You informed her that you did not read the document.
We unfortunately will not be able to reduce your excess at this point but have done so now for future claims.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
Further to our private reply on Wednesday, Koketso has been in contact with you.
She has informed you that a re-rate letter was sent to you, informing you of these changes.
You informed her that you did not read the document.
We unfortunately will not be able to reduce your excess at this point but have done so now for future claims.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
NS
Niru S's updateReviewer Update
22 Nov 2021, 10:14Hi,
I need to clarify something. I did NOT tell Koketso that I didn't read the document (listen to the recording if you have it). I told her that when I read the document I somehow inadvertently missed the new line that was inserted about the power surge excess.
As soon as the previous consultant brought the excess of R4 500 to my attention, we discussed a lower excess with a slight increase of R10 on my premium. I know it was my fault for overlooking that excess line on the rerate document, but if I had seen it, I would definitely have contacted you to change it, as was done last week.
I am pleading with you, as a pensioner, to please reconsider my computer claim excess. It is a single claim and I have been a loyal client for 18 years with a very good history.
Regards
Niru
I need to clarify something. I did NOT tell Koketso that I didn't read the document (listen to the recording if you have it). I told her that when I read the document I somehow inadvertently missed the new line that was inserted about the power surge excess.
As soon as the previous consultant brought the excess of R4 500 to my attention, we discussed a lower excess with a slight increase of R10 on my premium. I know it was my fault for overlooking that excess line on the rerate document, but if I had seen it, I would definitely have contacted you to change it, as was done last week.
I am pleading with you, as a pensioner, to please reconsider my computer claim excess. It is a single claim and I have been a loyal client for 18 years with a very good history.
Regards
Niru
NS
Niru S's update22 Nov 2021, 10:14
Reviewer Update
Hi,
I need to clarify something. I did NOT tell Koketso that I didn't read the document (listen to the recording if you have it). I told her that when I read the document I somehow inadvertently missed the new line that was inserted about the power surge excess.
As soon as the previous consultant brought the excess of R4 500 to my attention, we discussed a lower excess with a slight increase of R10 on my premium. I know it was my fault for overlooking that excess line on the rerate document, but if I had seen it, I would definitely have contacted you to change it, as was done last week.
I am pleading with you, as a pensioner, to please reconsider my computer claim excess. It is a single claim and I have been a loyal client for 18 years with a very good history.
Regards
Niru
I need to clarify something. I did NOT tell Koketso that I didn't read the document (listen to the recording if you have it). I told her that when I read the document I somehow inadvertently missed the new line that was inserted about the power surge excess.
As soon as the previous consultant brought the excess of R4 500 to my attention, we discussed a lower excess with a slight increase of R10 on my premium. I know it was my fault for overlooking that excess line on the rerate document, but if I had seen it, I would definitely have contacted you to change it, as was done last week.
I am pleading with you, as a pensioner, to please reconsider my computer claim excess. It is a single claim and I have been a loyal client for 18 years with a very good history.
Regards
Niru
OUTsurance's replyOfficial
24 Nov 2021, 10:55Good morning Niru,
Thank you for your further reply.
Unfortunately we will not be able to assist you with the revised excess on your current claim and can only do so for future claims.
We are sorry for the disappointment.
Regards,
OUTsurance
Thank you for your further reply.
Unfortunately we will not be able to assist you with the revised excess on your current claim and can only do so for future claims.
We are sorry for the disappointment.
Regards,
OUTsurance
OUTsurance's reply24 Nov 2021, 10:55
Official
Good morning Niru,
Thank you for your further reply.
Unfortunately we will not be able to assist you with the revised excess on your current claim and can only do so for future claims.
We are sorry for the disappointment.
Regards,
OUTsurance
Thank you for your further reply.
Unfortunately we will not be able to assist you with the revised excess on your current claim and can only do so for future claims.
We are sorry for the disappointment.
Regards,
OUTsurance