Unacceptable Delay

Good day,

I am writing to express my deep dissatisfaction with the handling of our claim submitted on 3 June. To date 10/06/2025, we have received no meaningful communication or progress update.

It has come to our attention that the delay is due to the assigned consultant, Tshego Mabe, being on leave. This explanation is entirely unacceptable. A company of Outsurance’s size and reputation should never allow a client’s claim to be solely dependent on a single individual without contingency measures in place.

This demonstrates a clear failure in internal processes, accountability, and service delivery. We expect immediate intervention, urgent action on the claim, and formal communication on how this issue is being addressed.

Kindly prioritise this matter without further delay.