MB
Marisa B

1 reviews | Active since Feb 2020

30 Mar 2023, 15:19

Unacceptable Behavior - OUTsurance PointsMan

On the 28 March 2023 at 17h20, I was stuck in afternoon traffic, on the Cnr of Old JHB Road and Godiva Road, Centurion. While I was edging closer to the red robot, I didn't realise that the OUTsurance points people where directing the traffic because the cars in front obscure the vision of who is in the middle of the road. So I briefly came to a stop once I reached the red robot, only to have the OUTsurance PointsMAN yell at me to "GO! GO! GO, ****er". I am appalled at the low, almost retarded standards you find acceptable in staff that you place as your public representatives. This sort of behavior is completely unacceptable and I do not what a written reply but a phone call from some one to discuss this matter, as trust me when I tell you that I expect this employee to be reprimanded and not allowed to engage with the public further. If this matter is not resolved, I will be tacking my complaint to a more vocal and louder platform.

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Replies (1)
OUTsurance
OUTsurance's reply31 Mar 2023, 12:16
Official
Hello Marisa

The company responsible for the coordination of the service we sponsor, made contact with you with an apology for the poor experience.

The matter is being attended to according to their internal Policy and Procedures.

Regards
The OUTsurance Team