Unable to fulfill their promise

On the 21 January 2026 I requested a call back from outsurance for my car, the agent was TLHOGI MOTLHAKENG she said my excess will be R17k I said I can't go ahead with that insurance since I wasn't saving anything from my current insurance, then she transferred me to her manager I forgot his name, we spoke regarding this matter we agreed to 10k excess fee with a monthly premium of R1309.00 since I am under 30 years I qualify for under 30 discount then I have to drive for 200km to get 10% discount which will result in a change in my monthly premium later he took my banking details then transferred me to Tlhogi again we completed the policy, when I check the policy schedule the manager didn't change anything I immediately called back again I found NOMSA MNGUNI I explained everything to her then she said she can't assist me with because even if she adds her discount it won't go to the amount agreed, she promised to escalate the matter since I highlighted that their calls are recorded they must go and listen to the conversation with that manager, i recently went to app right now to my surprise they gave me the 10k excess fee with the monthly premium that we didn't agree with, I didn't receive any call for the feedback after the escalation I just saw the changes which I didn't agree to. I feel so ****** because Outsurance consultant manager didn't honor as per the telephonically agreement we made and gave me the incorrect policy schedule even after I raised this matter the company decided to ignore me and made adjustments that I didn't agree to. I feel disrespected, disappointed and undermined as a new client to Outsurance!!!!