Un professional Service

I am very disappointed with the recent claim ***.I have been with outsurance for past couple off years and have never had an issue until now were i recently had an issue with my bumper and needed to be replaced. I put in the claim and was processed i was then given 3 panel beaters to choose from i decided to to go with TCJ Auto Body which then proceeded with the repairs. Outsurance then told me about the Curtesy Car hire which i had to pay an Amount of R1700 for me to have access to the car, this would allow me to have the car from the 25May to 26June which would be 30days on the 12june the repairs on the car were done and i was very impressed with TCJ and their work and they gave me a guarantee that if the was any issues with the car i should bring it back to them one day later i then start getting sms from Outsurance that if i keep the curtesy car one more day i will be liable to pay it from my pocket i was very confused because the contract stated that from 25may to 26june i would keep the car. The very same week when i got the sms i started having issues on the car in which i had to take it back for some more repairs and at the same time outsurance is taking back the car before the end of date agreed upon now i had to suffer with transport because of unprofessionalism and stupidity i still have issues as we speak and need to take back the car for reapairs and again on the very same time my premium is hiked up from R1151 to R1500 which is utter nonsense. I am very very disappointed what is shown on the tv adds is not true this is a day light ******* and should be shared on social platforms so that people know what kind of service we are getting.