NM
Nandipa M
1 reviews | Active since Aug 2020
13 Jan 2024, 20:08
*****ulent policy activation
Hi, Friday 12.04.2024, I wanted to take out a funeral policy with Outsurance. I visited one of the shops where you have reps in. The rep then took my ID and upon checking, she came across an active policy that has been activated in November. I never took out a funeral policy in November and someone is paying for it. I do not have the policy information as I am not aware of it. I have been sent fron from pillar to post. I want the person who activated this policy and the staff member to be held liable as I will be taking the matter further and involve the police. I am still without policy information even though i am the said accoint holder and i might be the next victim of people who are being killed because of *****ulent policy activation.
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Replies (5)0
Replies (5)NM
Nandipa M's updateReviewer Update
15 Jan 2024, 08:24I am available anytime from now.
NM
Nandipa M's update15 Jan 2024, 08:24
Reviewer Update
I am available anytime from now.
NM
Nandipa M's updateReviewer Update
15 Jan 2024, 08:27I am available anytime from now.
NM
Nandipa M's update15 Jan 2024, 08:27
Reviewer Update
I am available anytime from now.
OUTsurance's replyOfficial
19 Jan 2024, 13:28Good day Nandipa,
Your review was naturally concerning. After responding privately, we escalated the matter for urgent attention.
Dineo from our client services team contacted you to discuss the matter in detail. This policy was opened at Shoprite. Shoprite will need to do an investigation into the matter and provide proper feedback. We can confirm that the policy has since been cancelled.
You have our apologies for your experience.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately, we escalated the matter for urgent attention.
Dineo from our client services team contacted you to discuss the matter in detail. This policy was opened at Shoprite. Shoprite will need to do an investigation into the matter and provide proper feedback. We can confirm that the policy has since been cancelled.
You have our apologies for your experience.
Regards,
The OUTsurance Team
OUTsurance's reply19 Jan 2024, 13:28
Official
Good day Nandipa,
Your review was naturally concerning. After responding privately, we escalated the matter for urgent attention.
Dineo from our client services team contacted you to discuss the matter in detail. This policy was opened at Shoprite. Shoprite will need to do an investigation into the matter and provide proper feedback. We can confirm that the policy has since been cancelled.
You have our apologies for your experience.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately, we escalated the matter for urgent attention.
Dineo from our client services team contacted you to discuss the matter in detail. This policy was opened at Shoprite. Shoprite will need to do an investigation into the matter and provide proper feedback. We can confirm that the policy has since been cancelled.
You have our apologies for your experience.
Regards,
The OUTsurance Team
NM
Nandipa M's updateReviewer Update
19 Jan 2024, 17:52Hi, I never received any feedback/call from Dineo. So the representative in Shoprite is employed by Outsurance or Shoprite? The last time I spoke to your team was Monday and I was told I will be given feedback till now, this is the only response I have received. Who is the staff member that assisted whoever opened the policy, when was it opened and how. Till today i haven't received any confirmation that policy was cancelled even though I gave the person I was speaking to my email address and cellphone number.
I am still not satisfied with this response and I will take further steps. This cannot be made my responsibility to speak to Shoprite for further details. No way!!!!
I am still not satisfied with this response and I will take further steps. This cannot be made my responsibility to speak to Shoprite for further details. No way!!!!
NM
Nandipa M's update19 Jan 2024, 17:52
Reviewer Update
Hi, I never received any feedback/call from Dineo. So the representative in Shoprite is employed by Outsurance or Shoprite? The last time I spoke to your team was Monday and I was told I will be given feedback till now, this is the only response I have received. Who is the staff member that assisted whoever opened the policy, when was it opened and how. Till today i haven't received any confirmation that policy was cancelled even though I gave the person I was speaking to my email address and cellphone number.
I am still not satisfied with this response and I will take further steps. This cannot be made my responsibility to speak to Shoprite for further details. No way!!!!
I am still not satisfied with this response and I will take further steps. This cannot be made my responsibility to speak to Shoprite for further details. No way!!!!
OUTsurance's replyOfficial
31 Jan 2024, 13:55Good day Nandipa,
Thanks for your further feedback.
Sharlotte, our client services manager, has been in contact with you to address your concerns. Sharlotte advised you that we will address this matter accordingly.
Regards,
The OUTsurance Team
Thanks for your further feedback.
Sharlotte, our client services manager, has been in contact with you to address your concerns. Sharlotte advised you that we will address this matter accordingly.
Regards,
The OUTsurance Team
OUTsurance's reply31 Jan 2024, 13:55
Official
Good day Nandipa,
Thanks for your further feedback.
Sharlotte, our client services manager, has been in contact with you to address your concerns. Sharlotte advised you that we will address this matter accordingly.
Regards,
The OUTsurance Team
Thanks for your further feedback.
Sharlotte, our client services manager, has been in contact with you to address your concerns. Sharlotte advised you that we will address this matter accordingly.
Regards,
The OUTsurance Team