MC
Mornee C
1 reviews | Active since Feb 2013
30 Nov 2021, 08:47
****ty service
It seems like companues has no ethics anymore. Beginning November I found that I have been paying extra for my car insurance after I have been advised by Outsurance that they would waive the Tracker installation because their service provider didn't pitch to install it. So I found out that I was paying an excess because I didn't have tracking. A manager, Patricia, phoned me and said that they would listen to the recordings and get back to me. It's been almost three weeks now, and no feedback. The new premiums will go off today or tomorrow and they still haven't done anything. ****ty service.!
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Replies (2)MC
Mornee C's updateReviewer Update
30 Nov 2021, 15:37Thank you, you said that Patricia's manager would phone, but the only one that phoned was Patricia herself. After she explicitly told me during our first conversation that I am paying a higher premium because I don't have the tracker installed, she now tries to convince me that I am actually not! Surely your system indicated to her that I was paying a higher premium? I told her that I needed to speak to her manager (as you indicated that they would phone me). Still waiting...
MC
Mornee C's update30 Nov 2021, 15:37
Reviewer Update
Thank you, you said that Patricia's manager would phone, but the only one that phoned was Patricia herself. After she explicitly told me during our first conversation that I am paying a higher premium because I don't have the tracker installed, she now tries to convince me that I am actually not! Surely your system indicated to her that I was paying a higher premium? I told her that I needed to speak to her manager (as you indicated that they would phone me). Still waiting...
OUTsurance's replyOfficial
03 Dec 2021, 09:45Good day Mornee,
Thank you for giving us the opportunity to look into the matter.
Michael our client services manager contacted you to address your concerns. Michael assisted you with a premium review and he also advised you that once you are back home, you can notify us and we'll send a request for a tracking device to be installed.
We do apologise for the delay in service.
Regards,
OUTsurance
Thank you for giving us the opportunity to look into the matter.
Michael our client services manager contacted you to address your concerns. Michael assisted you with a premium review and he also advised you that once you are back home, you can notify us and we'll send a request for a tracking device to be installed.
We do apologise for the delay in service.
Regards,
OUTsurance
OUTsurance's reply03 Dec 2021, 09:45
Official
Good day Mornee,
Thank you for giving us the opportunity to look into the matter.
Michael our client services manager contacted you to address your concerns. Michael assisted you with a premium review and he also advised you that once you are back home, you can notify us and we'll send a request for a tracking device to be installed.
We do apologise for the delay in service.
Regards,
OUTsurance
Thank you for giving us the opportunity to look into the matter.
Michael our client services manager contacted you to address your concerns. Michael assisted you with a premium review and he also advised you that once you are back home, you can notify us and we'll send a request for a tracking device to be installed.
We do apologise for the delay in service.
Regards,
OUTsurance