Two Weeks....geyser still burst and no sight of relief!

On the 18/02 I logged a claim via the app. ***. This was for a burst geyser at one of my properties. On the 22/02 my tenant had called to tell me that no one has come out to date so I called Outsurance. Was told that the previous claim was "abandoned" but they will ensure someone comes out asap. New ***. I must admit that Nosipho was amazing in keeping me updated. Beinare Service was then appointed to resolve the claim as the geyser was still under warranty. A whole two weeks later we are still waiting for this claim to be resolved! It is my first time claiming since I took out the insurance and needless to say, I will be looking to move. I've wasted approximately R140 worth of airtime in the last two weeks with various consultants promising to call me back. Today I hear the company that needs to cover the warranty has not provided feedback. I cannot believe that due to the nature and urgency of this claim, Outsurance has been a disaster to deal with. Keep your Outsurance bonus, because it does not warranty the stress one endures when we need to claim. Hopefully they understand the importance of dealing with reputable companies and change their affiliations with the ******* out there.