“Two Missed Calls and Suddenly It’s My Responsibility?”

I just want to say thank you to OUTsurance for not trying to contact me more than the two times I was unable to answer my phone.

I work in the field all day and I’m not sitting in an office next to my phone waiting for calls. I work from around 7am to 6pm and I’m often unable to answer my phone while I’m working.

I submitted a claim and provided all the information and documentation that was requested. I also specifically requested that everything regarding the claim be handled via email, as I’m not always available to answer my phone during working hours.

Now, because I missed two calls, I’m expected to phone OUTsurance myself just so we can discuss my claim.

Perhaps instead of giving up after two unanswered calls, you could try calling again, or simply communicate via email as I requested. I’m more than happy to discuss the claim and provide anything else that may be needed — I just can’t always answer my phone while I’m out working.

My request is simple: please continue processing my claim and contact me via email regarding any outstanding information or questions. If a phone call is genuinely required, please keep trying to contact me rather than expecting me to chase up