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Amanda D
1 reviews | Active since Sept 2024
25 Sept 2024, 10:14
TV claim rejected
I am very disappointed with outsarunce. I submitted a claim for my TV they rejected my claim. i have been paying my premiums so well, but when i log a claim it was rejected. i feel like im paying house content just for nothing.
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OUTsurance's replyOfficial
25 Sept 2024, 11:34Hello Amanda
We understand your disappointment.
Since we have a peril based policy, we stipulate clearly which instances are covered and which are not. Contractual aspects ie: the payment of the excess are also stipulated on the client's schedule.
Our claims manager will however contact you and discuss your concerns with you. We are sorry about the disappointment.
Regards
The OUTsurance Team
We understand your disappointment.
Since we have a peril based policy, we stipulate clearly which instances are covered and which are not. Contractual aspects ie: the payment of the excess are also stipulated on the client's schedule.
Our claims manager will however contact you and discuss your concerns with you. We are sorry about the disappointment.
Regards
The OUTsurance Team
OUTsurance's reply25 Sept 2024, 11:34
Official
Hello Amanda
We understand your disappointment.
Since we have a peril based policy, we stipulate clearly which instances are covered and which are not. Contractual aspects ie: the payment of the excess are also stipulated on the client's schedule.
Our claims manager will however contact you and discuss your concerns with you. We are sorry about the disappointment.
Regards
The OUTsurance Team
We understand your disappointment.
Since we have a peril based policy, we stipulate clearly which instances are covered and which are not. Contractual aspects ie: the payment of the excess are also stipulated on the client's schedule.
Our claims manager will however contact you and discuss your concerns with you. We are sorry about the disappointment.
Regards
The OUTsurance Team