Turning an horrific experience into a great ending

<p>I am posting this today, because I wanted to inform you of the exceptional level service delivery displayed by Morne Deysel. To explain very briefly what had happened, I had a nightmare experience with one their service providers and after 5 weeks of frustrating non-delivery I submitted my formal complaint to their website requesting assistance. Please understand that at this point I was ready to leave Outsurance and create an online trail of this negative experience.</p> <p>Morne called me the very next morning, at 8:43, wanting me to elaborate on what had unfolded. What surprised about his interactions was the amount of empathy he displayed towards me and how he created a sense of urgency around resolving the issue. He informed me that he would have to get the information from the service provider around the matter, but he assured me that this would be resolved. Honestly, I didn't believe him, I imagined another 2 week campaign of back and forth commentary. Morne called me again at 13:57 and much to my surprise, he informed me that another service provider would be delivering the item that I had been waiting for. Morne displayed an exceptional level of service delivery and I feel that he is an excellent example of understanding and putting the customer first...I would suggest that in future Outsurance model his empathetic style and intuitive work ethic to design your customer experience going forward, honestly I have never experienced such excellent experience from a South African company. Great Stuff</p>