Turning a complaint into a compliment

I wrote a complaint to the Outsurance complaints centre about the service received by my claim advisor. Since writing my complaint, I wish to highlight the following. My claim advisor called me immediately to apologise and assured me that she will liaise with both the assessor and repair company in effort to try and resolve my complaint. I can also confirm that regular feedback was provided with updates. With that said, I would like to thank my claim advisor for the fantastic service, courtesy and continued feedback. Furthermore, I would like to thank her for working tirelessly to get the necessary approvals to complete the work that needed to be done. Together as a team, you turned what was an arduous and upsetting experience into an excellent and pleasant one. Thank you very much Outsurance, this is the kind of service I expected from my insurance company. I will gladly refer friends and family to your company.