GO
Gregory O

1 reviews | Active since Jun 2011

15 May 2023, 23:42

Tsotsies OUTSURANCE

I took out a funaral policy with outsurance via Shoprite which I paid monthly some months I pay double to reserve payment for months that I can't pay so when I claimed for one of my family members that died they told me that I missed 4 payments now any policy with 2 unpaid premiums lapses also when I took out the policy I was told in case of accidental death the policy will pay double the policy was for 15000 I expected 30000 because the person died in an accident now they told me they can only pay me 10000 and I did not take out a extra benefit for accidental death so you tell me why are they paying 10000 after the policy was not paid for 4 months and why am I only hearing now I was supposed to pay extra for accidental death why did the policy not lapses after 2 months this company stole 35000 from me while I was grieving. The think because we shopping at Shoprite we are Dom this is day light ******* imagine all that old ladies that pay they premiums at Shoprite to outsurance when they relatives die they get *****ed stories like this I will I'm going to make this story of mine go viral watch me. It is true what their solgan say outsurance you always get something out because outsurance dont give all of it.

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Replies (1)
OUTsurance
OUTsurance's reply17 May 2023, 15:53
Official
Hello Gregory

We are very sorry the outcome of the claim was disappointing and this after a huge loss you and your family suffered which you have our condolences for.

Our claims manager as well as dispute manager discussed the settlement amount with you. Based on the payments we did not receive, we could only do a partial settlement. 
Since you already referred the matter to the offices of the Ombudsman, we will await their ruling.

Regards
The OUTsurance Team