Tshokologo Ramela - Thank You - OUTstanding customer service!!!!!!

I have been pushed from pillar to post between SARS, Momentum and Outsurance on getting my IRP 5 due to an issue that I was struggling to get resolved. After several phone calls and promises that I would get a call back I sat frustrated for 2 weeks. Today I called and spoke to Tshokologo Ramela who assisted me resolve everything in under 3 minutes. I would like to that this lady for being efficient and even though I complained she listened and ensured I receive the information I needed. She kept me on the line to ensure that I received the document I needed. She came across extremely professional and for this I am grateful and will surely recommend any and all business to Outsurance if this is the calibre of all your staff. She is truly an assist and please convey my message of outstanding customer service. Much appreciated.