Trying to get excess - Legal loop hole!!!

Item: OUTsurance
Rating: 1
Author: Lynn M

Very dissapointed in the way my claim has been handled. My car was damaged by someone else and when I put my claim in, I am told I will have to pay the excess and Outsurance will try to get the excess back from the person who caused the damage. There is no guarantee of getting the responsible person to pay for the damage. This is ridiculous!!!

Helpful (0)

Replies (2)

Lynn M's updateReviewer Update

18 Nov 2022, 13:11

Good afternoon Claims Department,
I would like to thank you for your prompt response to my complaint and I am pleased to say that this claim has been paid and my car is going in for repair on Monday. This is much appreciated. Communication throughout this process has been brilliant. Warm Regards Lynn

Lynn M's update18 Nov 2022, 13:11

Reviewer Update

OUTsurance's replyOfficial

18 Nov 2022, 13:49

Good day Lynn,

Thank you for your further feedback.

After responding privately to your review, we escalated the matter for urgent attention.

We are pleased to hear that the matter has been finalised. Thank you for accepting our sincere apologies.

Regards,
OUTsurance

OUTsurance's reply18 Nov 2022, 13:49

Official