AM
Adri M
1 reviews | Active since Dec 2018
11 Dec 2018, 11:30
Truly bad service!
My mother was ran over by an Outsurance client on Saturday. His car is being fixed today but my mother has been informed today that her third party claim will take 5 weeks to process. Can someone please explain the justice in this situation. She was not responsible for the accident but she has to suffer because of it. The representative she spoke to this morning was rude and could not answer her questions when she asked him why their clients car gets fixed right away but she has to wait 5 weeks. This is truly appalling!
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OUTsurance's replyOfficial
13 Dec 2018, 14:46Good day adri-muller
Sorry to read about your mom's terrible car accident.
Pierette our Legal Manager contacted your mom to apologise for the manner in which the claim was handled. She discussed the merits of the claim in detail and informed your mom of the process going forward.
Thank you,
Kelvin
Sorry to read about your mom's terrible car accident.
Pierette our Legal Manager contacted your mom to apologise for the manner in which the claim was handled. She discussed the merits of the claim in detail and informed your mom of the process going forward.
Thank you,
Kelvin
OUTsurance's reply13 Dec 2018, 14:46
Official
Good day adri-muller
Sorry to read about your mom's terrible car accident.
Pierette our Legal Manager contacted your mom to apologise for the manner in which the claim was handled. She discussed the merits of the claim in detail and informed your mom of the process going forward.
Thank you,
Kelvin
Sorry to read about your mom's terrible car accident.
Pierette our Legal Manager contacted your mom to apologise for the manner in which the claim was handled. She discussed the merits of the claim in detail and informed your mom of the process going forward.
Thank you,
Kelvin