Trend Of Incompetency

Hi I have vehicle insurance with Outsurance for two vehicles, there has been a history of outsurance and its service providers being a nuisance and is now building a trend which should not be that way because payments are made on time to outsurance come debit date and services are expected to be carried out in a professional manner at the same time without compromising quality. The first incident was with the wife back in 2014 upon fetching her vehicle from Ross Champion in Durban central there was so many issues and problems with the car, however that was agreed and sorted by both parties which also impacted in a huge inconvenience . The second incident was my vehicle booked in by insurance around the beginning of 2018 whereby i received my vehicle with the spare wheel and wheel spanner missing from the vehicle. That problem was also resolved but inconvenienced myself in many ways. My most recent situation began on the 23 July 2018 when my vehicle was booked in for a front smash. Firstly the assessor did not assess the vehicle properly and there were many outstanding problems that up until now is not sorted out for example the gears are still grinding and the alarm is switched of which requires coding and the list goes on. Then we got quality on the other hand from the service provider being very poor. the vehicle bumper not aligned, poor paint work and the list goes on... Outsurance sent an assessor to meet with me and myself, the panel beater and the assessor drew up a list of items and signed for it and went ahead, in the process i sacrificed to business days without a vehicle because of a **** up by outsurance. So yesterday 05/10/2018 the panel beater called me and told me that the vehicle is ready and I should come fetch the vehicle. So i went to fetch the vehicle and the vehicle was incomplete. The panel beater then demanded me to pay him the access and to take the vehicle and I was not willing to do so as the agreement signed was not upheld by outsurance and its service provider as the work was incomplete on the vehicle. The panel beater **** in my presence to Mpho from outsurance that the work is complete . I then felt that at this point I had enough of this and actually tired of fighting and all hope is lost as my vehicle is not restored to what it was and I paid the access and I left. This is absolutely poor and unprofessional in all areas!! So now do you see the trend of the problems with outsurance and its providers throughout the years?? Is this always going to happen?? Is this the type of quality of workmanship from Outsurance?? This is pathetic!!!

I have sent through pictures of the finish product of my car to Trivashen Peruamal from outsurance. I need my vehicle to be sorted out!!!