Treated like a ******** during claim process - threatened with ITC checks, etc

I have an out and about cover with Outsurance and recently lost my personal luggage with a MacBook and iPhone during a move to a temporary accommodation as I have decided to let my house for a while. I submitted a claim with Outsurance and I was asked to provide an ITC number, AR number, serial numbers for both devices, invoices and device boxes of which I provided together with an affidavit from the police office. A claims assessor Maria Phahlane then scheduled an appointment with me to discuss the claim, what an exhausting and intimidating process as I had to detail why I was moving, who saw me and eventually she insisted for numbers of the garden boys who were helping me clean the house before the move, my new tenant numbers and she went through my phone trying to track the devices and also asking how many iPhones have I owned in my life and why I did not know how to use the phone properly, she also asked that I provide her with the name of the sales person who helped set up my iCloud account. i felt like a ******** with all the questions that she was asking. We spent about an hour and 30 mins at my workplace going through the interrogation and she wanted to get me to sign forms for Outsurance to request for my ITC scores, consent to my Service Provider to do base station checks, send them itemised billings. I was also instructed that I must get these forms stamped by the commissioner of oaths.

I am utterly disgusted by this treatment and as I was going through my policy docs , I did not see these as a prerequisite for claim assessment. Is this how Outsurance treat people who have the out and about cover with them? Wow, what an experience - paying for cover and you end up being treated like a ******** under such stressful conditions !!