Treated like a ******** for a small claim

I am so disappointed with Outsurance and the service I received from your claims & Investigations department. My daughter, a very busy 2 year old, was playing with our wedding rings & a diamond fell out of each ring. I submitted a claim and was treated like a ********. I was asked to repeat my \\story\several times to the claims consultant as well as a investigator. I have never been questioned so many times & all for a claim under R2000\""