Train your staff

I recently moved a vehicle from one of my company policies to another. Nothing changed on the vehicle or it's cover, only the company name. The consultant mentioned an inspection, to which I reminded him that the vehicle condition has not altered, only the policy number changed. He rep**** that I could take photos of all sides of the vehicle, as well as licence disc, and send to him instead of having to waste time going to an inspection centre. I did as instructed, and submitted the photos. Since then, the consultant has not confirmed that the photos are correct and acceptable, despite my requests. This makes me think that the consultant is (a) not trained, or (b) simply ignoring me, the paying client. Either way, as one of Outsurance's original customers, going back several decades, I despise being treated like this. Train your staff properly, and supply the confirmation that I require. I'm waiting...