TP client not handled fairly

Dear Outsurance,<br> I am writing this e-mail on behalf of our client Mr B Vos. Your client had an accident with him on the 12.08.2015 as you can see we are in October already and our client is without a vehicle for almost 2 months. It shows clearly on the damages that Mr B Vos was not guilty in the accident and your client drove in behind him and damaged the back of his vehicle. The client does not have comprehensive insurance but only TP, fire and theft therefore we need to claim directly from Outsurance. When we phone for feedback we get the same answer that we have 6 weeks to finalise a TP claim. This is a bit harsh on the other party and when we receive the release our client needs to pay 20% of your clients claim when he was clearly at fault. When we send a dispute we are asked to give witness details which the client did not take. Are we not suppose to treat clients fairly and not try to put them in a financial crisis. Our client supp**** all the details with the sketch and description and the driver Nick confirmed that his breaks locked and could not stop in time. Hope to hear from you soon and You can respond to [Email Removed] or ***.