GS
Gary S

1 reviews | Active since Oct 2014

22 Nov 2016, 11:42

Touting for Life Cover insurance

<p>I am truly so thankful that I am in excellent health for my 50+ age!</p> <p>Yet after persistant multiple calls to get an independent quotation, and despite my requests to email me a fact sheet of Outsurance proposed Life Cover offering to no avail, a call agent persuaded me to endure about 30 minutes of Q&As for life cover proposal.</p> <p>Due to the sensitive nature of health queries, and the need full disclosure of past history 15+ years ago, despite no recurrence of conditions, the "system" declined the "application" even though I had never been declined from life insurance before. During the Q&A process, the supervisor did not understand the medical condition which had to be re-explained to a manager, who even then did not understand. My perception was the supervisor and manager were not medically trained, which would be the reason for copius explanations.</p> <p> </p> <p>Luckily, I have several life policies from other insurance companies without any issues.</p> <p>My personal assessment is that Outsurance is not a worthy player in this Life Insurance market!</p> <p>Outsurance wasted 30 minutes of my time under duress as I didnt even really need additional life cover!</p> <p> </p> <p>Awful experience!</p>

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Replies (1)
OUTsurance
OUTsurance's reply24 Nov 2016, 09:30
Official

You have our apologies for the time consuming quote duration and disappointing outcome.

Our sales manager, Nadia contacted you with proper feedback after she investigated the detail. She forwarded the underwriting feedback to you via e-mail as per your request.

Thank you for allowing us the opportunity to discuss the matter.

Regards

Dinky