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Ann D
1 reviews | Active since Jan 2018
09 Jun 2022, 10:38
TOTALLY UNACCEPTABLE
ABSOLUTELY GUTTED AT THE RESPONSE. FREEZER/FRIDGE HAD A GAS LEAK ENTIRE CONTENTS OF FREEZER RUINED. TRIED TO CLAIM FOR JUST THE CONTENTS R1757.92. SPOKE TO JOANNE WHO ADVISED ME THAT AFTER BEING WITH THEM FOR 10 YEARS AND NO CLAIM EVERYTHING WAS OKAY TO CLAIM. PUT ME THROUGH TO A GENTLEMAN THAT SAYS ONLY IF IT IS A POWER SURGE OR LIGHTENING WILL THEY PAY. TOTALLY UNACCEPTABLE. QUICK TO TAKE YOUR MONEY BUT WHEN IT COMES TO PAYING OUT A SMALL AMOUNT THE ANSWER IS NO. ABSOLUTELY P****D OFF WITH OUTSURANCE!!!!!
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Replies (3)AD
Ann D's updateReviewer Update
09 Jun 2022, 13:50I HAVE JUST BEEN CONTACTED BY NONHLANHLA MATHE WHO ASKED WHAT THE PROBLEM WAS, I EXPLAINED ONCE AGAIN AND GOT THE SAME ANSWER "WE DONT COVER WEAR AND TEAR" SO WHO ELSE OUT THERE CHECKS THE GAS LEVEL ON THE FREEZER IN CASE IT MIGHT RUN OUT. BAD ATTITUDE TO SAY THE LEAST!!!!!!
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Ann D's update09 Jun 2022, 13:50
Reviewer Update
I HAVE JUST BEEN CONTACTED BY NONHLANHLA MATHE WHO ASKED WHAT THE PROBLEM WAS, I EXPLAINED ONCE AGAIN AND GOT THE SAME ANSWER "WE DONT COVER WEAR AND TEAR" SO WHO ELSE OUT THERE CHECKS THE GAS LEVEL ON THE FREEZER IN CASE IT MIGHT RUN OUT. BAD ATTITUDE TO SAY THE LEAST!!!!!!
OUTsurance's replyOfficial
14 Jun 2022, 10:57Good day Ann,
Further to our private response we escalated the matter to Nonie our claims manager.
Nonie has been unsuccessful in her attempts to contact you. She has subsequently sent you an email. Our claims team discussed the matter in detail with you and they also discussed the ambit of your cover. Unfortunately you are not covered for wear and tear.
Please respond to Nonie's email with a date and time that is convenient for you. Nonie will in turn call you to address your concerns.
We are sorry for the disappointment.
Regards,
OUTsurance
Further to our private response we escalated the matter to Nonie our claims manager.
Nonie has been unsuccessful in her attempts to contact you. She has subsequently sent you an email. Our claims team discussed the matter in detail with you and they also discussed the ambit of your cover. Unfortunately you are not covered for wear and tear.
Please respond to Nonie's email with a date and time that is convenient for you. Nonie will in turn call you to address your concerns.
We are sorry for the disappointment.
Regards,
OUTsurance
OUTsurance's reply14 Jun 2022, 10:57
Official
Good day Ann,
Further to our private response we escalated the matter to Nonie our claims manager.
Nonie has been unsuccessful in her attempts to contact you. She has subsequently sent you an email. Our claims team discussed the matter in detail with you and they also discussed the ambit of your cover. Unfortunately you are not covered for wear and tear.
Please respond to Nonie's email with a date and time that is convenient for you. Nonie will in turn call you to address your concerns.
We are sorry for the disappointment.
Regards,
OUTsurance
Further to our private response we escalated the matter to Nonie our claims manager.
Nonie has been unsuccessful in her attempts to contact you. She has subsequently sent you an email. Our claims team discussed the matter in detail with you and they also discussed the ambit of your cover. Unfortunately you are not covered for wear and tear.
Please respond to Nonie's email with a date and time that is convenient for you. Nonie will in turn call you to address your concerns.
We are sorry for the disappointment.
Regards,
OUTsurance
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Ann D's updateReviewer Update
14 Jun 2022, 12:18That was on 9th June 2022. Once again I got a ridiculous answer. Once again how the hang do I know how much gas is in my fridge at any given time. The amount I was claiming was minimal. Definitely looking at going back to Auto General.
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Ann D's update14 Jun 2022, 12:18
Reviewer Update
That was on 9th June 2022. Once again I got a ridiculous answer. Once again how the hang do I know how much gas is in my fridge at any given time. The amount I was claiming was minimal. Definitely looking at going back to Auto General.