aA
awbester A
1 reviews | Active since Jul 2016
04 Aug 2021, 16:04
Totally irresponsible insurance company
Outsurance cancelled my short term policy without any notification. I discovered this when I tried to register a glass claim.
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OUTsurance's replyOfficial
06 Aug 2021, 07:59Hello Albie B
We know you will appreciate our concern about the policy being cancelled without having confirmed this with you!
The error was confirmed and we contacted you with an apology. You however decided not to proceed with the claim and also confirmed you are now insured with another insurer.
You have our sincere apologies once again for the very unfortunate service transgression, which has been addressed internally.
Regards
OUTsurance
We know you will appreciate our concern about the policy being cancelled without having confirmed this with you!
The error was confirmed and we contacted you with an apology. You however decided not to proceed with the claim and also confirmed you are now insured with another insurer.
You have our sincere apologies once again for the very unfortunate service transgression, which has been addressed internally.
Regards
OUTsurance
OUTsurance's reply06 Aug 2021, 07:59
Official
Hello Albie B
We know you will appreciate our concern about the policy being cancelled without having confirmed this with you!
The error was confirmed and we contacted you with an apology. You however decided not to proceed with the claim and also confirmed you are now insured with another insurer.
You have our sincere apologies once again for the very unfortunate service transgression, which has been addressed internally.
Regards
OUTsurance
We know you will appreciate our concern about the policy being cancelled without having confirmed this with you!
The error was confirmed and we contacted you with an apology. You however decided not to proceed with the claim and also confirmed you are now insured with another insurer.
You have our sincere apologies once again for the very unfortunate service transgression, which has been addressed internally.
Regards
OUTsurance