Totally disgusted

I lost my job due to COVID at the end of April. I sent Outsurance countless emails to ask them not to take my premium for May and that I would pay both May and June premiums in June. They have tried three times ignoring all of my mails. I am now left with bank charges and I think it. Totally disgusting. I will not call them I prefer to email as I then have a record. One would think that due to COVID a company like Outsurance would be trying to help their customers save. Maybe they have just gotten to big to care !!!