Totally disgusted

I have been with Outsurance for almost more than 10 years. In the 10years I have been with Outsurance I have only claimed twice last year in September 2015 and in March 2016. Both instances weren’t my fault. I must admit how my claims were dealt with was very professional and I have never experienced excellent service like I have received in both instances. Before my second claim in February 2016 like normal my premium was raised extremely. I have contacted Outsurance and my premium was discussed and increased fairly. However at the end of April 2016 my premium was debited from my account and it was an extremely huge increase in monthly premium. This however was not communicated with me and no updated policy was even sent to me. So this relationship that was built between my Insurance and me that took 10years plus to build was broken down with one action and I’m disgusted completely with the unfair and unprofessional business ethics that you have app****. So I will definitely think of moving my whole profile to a different insurance company that would appreciate my monthly payments in full and claim free profile.