KR
Kevin R
1 reviews | Active since Oct 2019
14 Feb 2024, 14:12
Tortoise insurance company
All the adverts on the television is a lie.... Open a claim, and wait for the damage to your property to increase and then they want to say it was not them. Still waiting for a service provider to come and assess the damage. but please all managers at Outsurance, have lunch first before the solar geyser explodes.
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Replies (3)0
Replies (3)KR
Kevin R's updateReviewer Update
20 Feb 2024, 16:07Please let the complaints manager call me. Maybe that manager takes things serious
KR
Kevin R's update20 Feb 2024, 16:07
Reviewer Update
Please let the complaints manager call me. Maybe that manager takes things serious
KR
Kevin R's updateReviewer Update
21 Feb 2024, 23:17yeah even getting worse, people filling in Outsurance forms and finding prices for items never learned to read or how to use a simple Google search. But they will sort out a claim in 5 working days. Tell them over and over and in emails what are the items, yet they still get it wrong. I would love to know what is Outsurance official language, is not English.... still no complaints person has contacted me. the claims manager should maybe think of updating her CV to find something where customer service is not needed or understood. Saying that, she maybe fits then with Outsurance,
KR
Kevin R's update21 Feb 2024, 23:17
Reviewer Update
yeah even getting worse, people filling in Outsurance forms and finding prices for items never learned to read or how to use a simple Google search. But they will sort out a claim in 5 working days. Tell them over and over and in emails what are the items, yet they still get it wrong. I would love to know what is Outsurance official language, is not English.... still no complaints person has contacted me. the claims manager should maybe think of updating her CV to find something where customer service is not needed or understood. Saying that, she maybe fits then with Outsurance,
OUTsurance's replyOfficial
08 Mar 2024, 16:39Good afternoon Kevin,
Further to our private reply, we understand that your claims process has been a lengthy one due to the technicality of your claim.
Our claims team have been in contact with you and have kept you updated during the process.
The service elements mentioned have been dealt with internally and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, we understand that your claims process has been a lengthy one due to the technicality of your claim.
Our claims team have been in contact with you and have kept you updated during the process.
The service elements mentioned have been dealt with internally and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply08 Mar 2024, 16:39
Official
Good afternoon Kevin,
Further to our private reply, we understand that your claims process has been a lengthy one due to the technicality of your claim.
Our claims team have been in contact with you and have kept you updated during the process.
The service elements mentioned have been dealt with internally and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, we understand that your claims process has been a lengthy one due to the technicality of your claim.
Our claims team have been in contact with you and have kept you updated during the process.
The service elements mentioned have been dealt with internally and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team