MD
Melanie D
1 reviews | Active since Feb 2015
07 May 2025, 08:44
TOP NOTCH SERVICE - NOT
4 Days, and the relevant person hasn't phoned me back. I have phoned in every day, and still nothing
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
07 May 2025, 12:15Hello Melanie
After having received your feedback, our assessor was in contact with your husband.
It was unfortunate that our assessor did not contact you on the number he requested us to call him on and we sincerely apologise for this oversight.
Your husband has since been in contact with your husband and the repair process was discussed.
Thank you for bringing the matter to our attention,
Regards
The OUTsurance Team
After having received your feedback, our assessor was in contact with your husband.
It was unfortunate that our assessor did not contact you on the number he requested us to call him on and we sincerely apologise for this oversight.
Your husband has since been in contact with your husband and the repair process was discussed.
Thank you for bringing the matter to our attention,
Regards
The OUTsurance Team
OUTsurance's reply07 May 2025, 12:15
Official
Hello Melanie
After having received your feedback, our assessor was in contact with your husband.
It was unfortunate that our assessor did not contact you on the number he requested us to call him on and we sincerely apologise for this oversight.
Your husband has since been in contact with your husband and the repair process was discussed.
Thank you for bringing the matter to our attention,
Regards
The OUTsurance Team
After having received your feedback, our assessor was in contact with your husband.
It was unfortunate that our assessor did not contact you on the number he requested us to call him on and we sincerely apologise for this oversight.
Your husband has since been in contact with your husband and the repair process was discussed.
Thank you for bringing the matter to our attention,
Regards
The OUTsurance Team
MD
Melanie D's updateReviewer Update
09 May 2025, 09:05Good morning,
I understand Outsurance is a big company, but this type of service is unaccepatble, again, yesterday I had to phone in twice to speak to someone, and they were supposed to phone me back, and I am still waiting.
This is shocking from Outsurance that we as clients have to battle like this, please have someone who knows what customer service is, to please phone me on my cell.
To have one number and have people who man the phones incapable of actioning incoming calls, is really not one.
I understand Outsurance is a big company, but this type of service is unaccepatble, again, yesterday I had to phone in twice to speak to someone, and they were supposed to phone me back, and I am still waiting.
This is shocking from Outsurance that we as clients have to battle like this, please have someone who knows what customer service is, to please phone me on my cell.
To have one number and have people who man the phones incapable of actioning incoming calls, is really not one.
MD
Melanie D's update09 May 2025, 09:05
Reviewer Update
Good morning,
I understand Outsurance is a big company, but this type of service is unaccepatble, again, yesterday I had to phone in twice to speak to someone, and they were supposed to phone me back, and I am still waiting.
This is shocking from Outsurance that we as clients have to battle like this, please have someone who knows what customer service is, to please phone me on my cell.
To have one number and have people who man the phones incapable of actioning incoming calls, is really not one.
I understand Outsurance is a big company, but this type of service is unaccepatble, again, yesterday I had to phone in twice to speak to someone, and they were supposed to phone me back, and I am still waiting.
This is shocking from Outsurance that we as clients have to battle like this, please have someone who knows what customer service is, to please phone me on my cell.
To have one number and have people who man the phones incapable of actioning incoming calls, is really not one.
OUTsurance's replyOfficial
09 May 2025, 09:58Hello Melanie
Your further response is very concerning. We are so sorry about the frustration.
Our assessing manager will contact you directly on your cell no.
Regards
The OUTsurance Team
Your further response is very concerning. We are so sorry about the frustration.
Our assessing manager will contact you directly on your cell no.
Regards
The OUTsurance Team
OUTsurance's reply09 May 2025, 09:58
Official
Hello Melanie
Your further response is very concerning. We are so sorry about the frustration.
Our assessing manager will contact you directly on your cell no.
Regards
The OUTsurance Team
Your further response is very concerning. We are so sorry about the frustration.
Our assessing manager will contact you directly on your cell no.
Regards
The OUTsurance Team