CV
CHAVON V
1 reviews | Active since Jul 2015
04 Oct 2021, 13:44
Took Double installment!!!!!
Outsurance!! i have now phoned 3 times for my refund due to your technical difficulty and taking a double premium for October!! i have been told will be phoned back at 11 today! NO ONE HAS PHONED me. You TOOK R1800 extra from my Account!! Your service is terrible!!!
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Replies (2)
OUTsurance's replyOfficial
04 Oct 2021, 13:53Good afternoon Chavon,
Thank you for your feedback.
There has been a system error that affected your debit order.
A client care manager will be in contact with you.
We apologise for the inconvenience and frustration caused.
Regards,
OUTsurance
Thank you for your feedback.
There has been a system error that affected your debit order.
A client care manager will be in contact with you.
We apologise for the inconvenience and frustration caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply04 Oct 2021, 13:53
Official
Good afternoon Chavon,
Thank you for your feedback.
There has been a system error that affected your debit order.
A client care manager will be in contact with you.
We apologise for the inconvenience and frustration caused.
Regards,
OUTsurance
Thank you for your feedback.
There has been a system error that affected your debit order.
A client care manager will be in contact with you.
We apologise for the inconvenience and frustration caused.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
06 Oct 2021, 16:29Good afternoon Chavon,
Following our private reply on the 4th, we can confirm that Fairbridge has been in contact with you.
He has informed you that due to an unforeseen system glitch, our system failed to debit you previously and therefore debited you twice this month to make up for the lost premium.
It is our error and we have made a decision to refund you.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Following our private reply on the 4th, we can confirm that Fairbridge has been in contact with you.
He has informed you that due to an unforeseen system glitch, our system failed to debit you previously and therefore debited you twice this month to make up for the lost premium.
It is our error and we have made a decision to refund you.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply06 Oct 2021, 16:29
Official
Good afternoon Chavon,
Following our private reply on the 4th, we can confirm that Fairbridge has been in contact with you.
He has informed you that due to an unforeseen system glitch, our system failed to debit you previously and therefore debited you twice this month to make up for the lost premium.
It is our error and we have made a decision to refund you.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Following our private reply on the 4th, we can confirm that Fairbridge has been in contact with you.
He has informed you that due to an unforeseen system glitch, our system failed to debit you previously and therefore debited you twice this month to make up for the lost premium.
It is our error and we have made a decision to refund you.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,