GG
Georgia G

1 reviews | Active since Oct 2017

26 Nov 2019, 11:33

Too much personal information required for a quotation and too long a process

I am so very disappointed with the process of requesting a quotation for building, household and life insurance. I had to spend over 30 min on the phone answering personal questions in order to get a quotation. I eventually said good bye after just under 35 min without a quotation for life insurance. I cannot believe that the process cannot be quicker and with less personal details needing to be submitted. I could barely hear all the questions because they were being asked at such a fast rate. I regret providing so many of my personal details; all I wanted was a quotation so that I can put a budget together and evaluate whether I want to go forward. I am left with ill feelings toward OUTsurance. I hope you consider making the process quicker, less invasive and more user-friendly.

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Replies (1)
OUTsurance
OUTsurance's reply27 Nov 2019, 12:20
Official
Hello Georgia

We fully understand your frustration and apologise for the quote process which took longer than anticipated. 

Our sales manager audited the call and contacted you. He also discussed our processes.

He provided you with his email address, should you wish for us to arrange a quote for life cover.
Thank you for accepting our apologies.

Regards
OUTsurance