Too Many Clients Affects Customer Service Negatively.

On the 08/04/24, my car was towed into the Pretoria North Mahindra dealership garage. I phoned the insurer (outsurance) and informed them. I was told they needed pictures and quotation of the damages. I forwarded the message to the garage. The pictures were sent. After a week, there was no communication from the insurer. I kept calling outsurance with no joy. I kept getting told that they couldn't get through to me through the number I had provided. I gave two alternative numbers. For two weeks after the 1st week, I kept phoning outsurance,with no joy. The message dept always told me that the claims dept is very busy and that was why my callz would be diverted to them. @some instance, I was told that Saihil, who was dealing with ma case would not be back until May, but the supervisor would call me back. Noone phoned me.i kept getting e-mails that they couldn't get through to me, even after i'd left 2 alternative nos. Friday night,the 26/04/24, I got a message from a Mohamed stating that they couldn't find me.when I asked what number they are using, he said: the only contact no. there is... After my calling them 4-5 times daily, leaving just the alternative nos. for contact, they were still using the no. they said didn't get them through... The 29/04/24, marked 3 weeks of my not having a car cos of no communication.@ some point, wen I phoned to follow up, the message dept tested one of my alternative no. and it came through instantly. She was surprised that it came through, but didn't comment further.On the 29/04/24, someone I'd never dealt with, who said she was Tisetso, called me and said that I will be paid four thousand rand plus for my claim. It surprised me that they could find me on the very no. They kept saying doesn't put them through. I am not happy with what I am offered when the bill is nineteen thousand rand plus... The people I dealt with on the claims dept were: Saihil, John and Mohamed@ *** / *** Thank you