1 reviews | Active since Nov 2016

22 Mar 2017, 09:20

Too good to be true lies

<p>Disgusted in their lies that they tell us regarding the cash back when you beat their quotes. I have done a quote with them as I have purchased a new vehicle. My insurance needs to start the 1st of April 2017. I did a quote by them and Discovery Insure and Discovery Insure gave me a better premium with a tracking device and car hire. Then I got a email that said that I dont qualify for the cash back of R400 since they have beaten my quote. I really think this is false advertising and they dont keep by their word. This is really not a Honest Insurance company. I always thought that they were the way to go but now I will inform all my friends and colleagues to never insure there and not relate to their false advertising. That really is not fair of them paying me the R400 as this is true and false advertising. I will take this matter up with the ombudsman and Fsb up as well</p>

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Replies (3)
's update22 Mar 2017, 13:15
Reviewer Update

my number are as follows ********** 532

OUTsurance
OUTsurance's reply24 Mar 2017, 14:26
Official

Hi Miedel,

Thank you for notifying us. Refilwe our promotion manager contacted you to discuss the reasons why you did not qualify for the R400. You have not been with your current insurer for 30 days. Please view the T's and C's on our website.

Regards, Kelvin

's update27 Mar 2017, 09:01
Reviewer Update

whatever. still it is unfair and untrue how you advertise this and I will take this matter further. Whether it is a quote or a policy. It was a new vehicle. I was interested in your business and you were talking nonsense and not the truth, it is time that people find out how you operate and lie to clients. This matter will not be left here.