Told to go do research!

<p>After receiving my rerate, I called the call centre on 23 March 2017, and was transferred to the retentions department, where I spoke to "senior" consultant, FAIZEL DUVAL, this guy was unbelievable. Firstly he discredited other insurance companies, and then tells me to go do my homework and then call back, and then at the end of the call he asks me so should he cancel my insurance. Oh and he also says that Outsurance is a business and I need to understand that they also need to make money (really, is that how you talk to a customer and is it even neccesary to tell a customer this???). I was extremely upset after the call, and received a call to find out why i rated the service poorly, and apparently it was meant to be looked into - however i have not received feedback to date ---- maybe this post will help get me some attention from Outsurance. </p>