LB
Lin B
1 reviews | Active since Mar 2021
22 Apr 2021, 12:05
Tired of consumer terrorism
Smack in the middle of the Covid lockdown, Outsurance summarily increased the insurance premium on my car by R200-odd. I am a pensioner, drive my car very irregularly, and the car is locked behind steel gates in a boomed off suburb. After I complained, they reduced the premium by about R50, but an increase of almost R200 during these times is insanity. And this after I recommended them to a family member who transferred their entire insurance portfolio to Outsurance. I will definitely be looking elsewhere for insurance, I am utterly sick of this kind of consumer terrorism.
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OUTsurance's replyOfficial
28 Apr 2021, 13:31Good afternoon Lin
Thank you for your feedback - which is of course concerning to us.
Following the receipt of your complaint, we escalated the matter to our client care manager Ronika. Ronika has since been in contact with you to discuss the premium and rerate with you in detail.
We note that you are not satisfied with Ronika's intervention and are sorry for this.
We apologise for the disappointing outcome.
Regards
OUTsurance
Thank you for your feedback - which is of course concerning to us.
Following the receipt of your complaint, we escalated the matter to our client care manager Ronika. Ronika has since been in contact with you to discuss the premium and rerate with you in detail.
We note that you are not satisfied with Ronika's intervention and are sorry for this.
We apologise for the disappointing outcome.
Regards
OUTsurance
OUTsurance's reply28 Apr 2021, 13:31
Official
Good afternoon Lin
Thank you for your feedback - which is of course concerning to us.
Following the receipt of your complaint, we escalated the matter to our client care manager Ronika. Ronika has since been in contact with you to discuss the premium and rerate with you in detail.
We note that you are not satisfied with Ronika's intervention and are sorry for this.
We apologise for the disappointing outcome.
Regards
OUTsurance
Thank you for your feedback - which is of course concerning to us.
Following the receipt of your complaint, we escalated the matter to our client care manager Ronika. Ronika has since been in contact with you to discuss the premium and rerate with you in detail.
We note that you are not satisfied with Ronika's intervention and are sorry for this.
We apologise for the disappointing outcome.
Regards
OUTsurance